Privacy Policy

1. Introduction

A & O Contracting ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Fill out a contact form
• Subscribe to our newsletter
• Communicate with us via email or phone
• Use our services

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Property details
• Project requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide quotes, schedule consultations, and deliver demolition and rubbish removal services
• Communication: To respond to your inquiries, send updates about your project, and provide customer support
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Improvement: To understand how our website is used and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect against fraud, unauthorized transactions, and other illegal activities

4. Disclosure of Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Website hosting providers
• Email marketing services
• Payment processors
• Analytics providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information
• Regular security assessments
• Secure storage systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Under Australian privacy laws, you have the following rights:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to legal obligations
• Objection: You can object to the processing of your personal information
• Opt-out: You can opt-out of marketing communications at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Australian Privacy Principles

A & O Contracting is committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We handle personal information in accordance with these principles.

13. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, please contact us: